Topics:
General
- How does ElephantDrive work?
- What platforms do you support?
- How does the Amazon S3 relationship work?
- What kind of customer support can I get?
- What kind of storage, services and features do I get with each plan?
- How and what kind of information should I send to ElephantDrive when I have a problem?
- Does ElephantDrive support FTP?
- Does ElephantDrive support UTF-8 file name format?
- Can I backup Windows 2003 Server?
- Can I delete files from my computer without deleting them from my Trunk?
- Can I access my data from other computers?
- What is Elephant Desktop and how do I use it?
- What is Explorer and how do I use it?
- What is TrunkDrive and how do I use it?
Account and Subscription
- How do I reset my password?
- I forgot my password, what do I do?
- How can I change my email-address or username?
- Can I cancel any time?
- How do I upgrade my free account to a paid subscription?
- What are the different sub-account types I can create?
- How do I create a sub account?
- I'm not receiving ElephantDrive emails, how do I fix this?
Pricing and Payment
Security, Privacy, and Compliance
ElephantDesktop
(Automated Backup Software for Windows)
- What is Elephant Desktop and how do I use it?
- How long does it take to backup my stuff?
- Does ElephantDrive support open/locked file backup?
- How do I set up an automatic backup?
- Can I backup more than one computer?
- How do I restore my files?
- How do I delete file(s) via ElephantDesktop?
- How do I share file(s) via ElephantDesktop?
- How do I maintain older version of a file?
TrunkDrive
(Mapped Drive for Windows and Mac OS)
Explorer
(Website Based Application)
How do I...
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How do I restore my files?
The best way to restore a file or folder is to use one of the download features. There are several ways to download a file/folder:
- ElephantDesktop: On the "ElephantDesktop Manager", click on "Your Files" to open the "ElephantDesktop Explorer" window. The top window contains items in your Trunk and the bottom window contains your computer. In the top window, browse for the file/folder you want and than select "Download". Choose where you want to download the file/folder to and than select "Ok".
- Explorer: Login to the website and click on the My Account tab. Click on Trunk Explorer. Browse your Trunk for the file/folder you want and select "Download". Choose where you want ot download the file/folder to and than select "Ok".
- TrunkDrive: Simply copy and paste the file/folder you'd like to restore from your TrunkDrive mapping to the destination directory on your local drive.
