FAQ

Topics:



General

Account and Subscription

Pricing and Payment

Security, Privacy, and Compliance

ElephantDesktop
(Automated Backup Software for Windows)

TrunkDrive
(Mapped Drive for Windows and Mac OS)

Explorer
(Website Based Application)

How do I...

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How do I redeem shared file(s)?

To redeem shares, simply click on the link sent in the share notification email. You will be brought to a screen that displays the items to be shared with you. Choose whether to "Accept", "Save", or "Decline" the items shared with you.

If you do not yet have an account with ElephantDrive and you decide to "Accept" or "Save" a share, you'll be asked to provide a password for your new account in the fields on the right. Click "Submit" to process your choice.

If you lost the email you can still redeem your shares by going to the "My Sharing Network" section of your Trunk.