Topics:
General
- How does ElephantDrive work?
- What platforms do you support?
- How does the Amazon S3 relationship work?
- What kind of customer support can I get?
- What kind of storage, services and features do I get with each plan?
- How and what kind of information should I send to ElephantDrive when I have a problem?
- Does ElephantDrive support FTP?
- Does ElephantDrive support UTF-8 file name format?
- Can I backup Windows 2003 Server?
- Can I delete files from my computer without deleting them from my Trunk?
- Can I access my data from other computers?
- What is Elephant Desktop and how do I use it?
- What is Explorer and how do I use it?
- What is TrunkDrive and how do I use it?
Account and Subscription
- How do I reset my password?
- I forgot my password, what do I do?
- How can I change my email-address or username?
- Can I cancel any time?
- How do I upgrade my free account to a paid subscription?
- What are the different sub-account types I can create?
- How do I create a sub account?
- I'm not receiving ElephantDrive emails, how do I fix this?
Pricing and Payment
Security, Privacy, and Compliance
ElephantDesktop
(Automated Backup Software for Windows)
- What is Elephant Desktop and how do I use it?
- How long does it take to backup my stuff?
- Does ElephantDrive support open/locked file backup?
- How do I set up an automatic backup?
- Can I backup more than one computer?
- How do I restore my files?
- How do I delete file(s) via ElephantDesktop?
- How do I share file(s) via ElephantDesktop?
- How do I maintain older version of a file?
TrunkDrive
(Mapped Drive for Windows and Mac OS)
Explorer
(Website Based Application)
How do I...
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How much does it cost?
All of our premium services come with a 15 day risk-free trial.
Compare the different plans by feature here, or just use the quick reference below:
Home Edition - $4.95/month or $49.95/year
Our Home Edition service is ideal for individual account coverage. It backs up 1 computer and provides complete, automated protection with no storage limits for all your pictures, music, documents, and home videos.
Already have an account? Upgrade Now!
Home Plus Edition - $9.95/month or $99.95/year
Our MOST POPULAR account type is the Home Plus Edition. It is ideal for household protection. It provides complete, automated protection and peace of mind - no storage limits for all your pictures, music, documents, and home videos. Covers up to 4 computers.
Already have an account? Upgrade Now!
Pro Edition - $34.95/month or $349.95/year
This package has enhanced functionality and features for power users. It will be ideal for professionals that need to secure critical business data or create networked workspaces for collaboration.
Already have an account? Upgrade Now!
Pro Plus Edition
These packages are designed for entities with storage needs in excess of 1 TB or with a need for 20 or more remote employees. Each solution is customized from one of three templates to meet the specific business needs of the account holder. For more information, please contact bizdev@elephantdrive.com.
Open Edition - FREE
That's right - it's absolutely FREE. The 1 GB Open Edition account doesn't have quite as many features or tools, but it is a great way to try out our system.
