Topics:
General
- How does ElephantDrive work?
- What platforms do you support?
- How does the Amazon S3 relationship work?
- What kind of customer support can I get?
- What kind of storage, services and features do I get with each plan?
- How and what kind of information should I send to ElephantDrive when I have a problem?
- Does ElephantDrive support FTP?
- Does ElephantDrive support UTF-8 file name format?
- Can I backup Windows 2003 Server?
- Can I delete files from my computer without deleting them from my Trunk?
- Can I access my data from other computers?
- What is Elephant Desktop and how do I use it?
- What is Explorer and how do I use it?
- What is TrunkDrive and how do I use it?
Account and Subscription
- How do I reset my password?
- I forgot my password, what do I do?
- How can I change my email-address or username?
- Can I cancel any time?
- How do I upgrade my free account to a paid subscription?
- What are the different sub-account types I can create?
- How do I create a sub account?
- I'm not receiving ElephantDrive emails, how do I fix this?
Pricing and Payment
Security, Privacy, and Compliance
ElephantDesktop
(Automated Backup Software for Windows)
- What is Elephant Desktop and how do I use it?
- How long does it take to backup my stuff?
- Does ElephantDrive support open/locked file backup?
- How do I set up an automatic backup?
- Can I backup more than one computer?
- How do I restore my files?
- How do I delete file(s) via ElephantDesktop?
- How do I share file(s) via ElephantDesktop?
- How do I maintain older version of a file?
TrunkDrive
(Mapped Drive for Windows and Mac OS)
Explorer
(Website Based Application)
How do I...
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What platforms do you support?
Through the different types of application available for our users, we support: Windows 2000, 2003, XP, and Vista, and Mac OS X.
 Windows |
 Mac OS X |
Requirement |
| Web Access for Windows (Explorer) |
Web Access for Mac OS X (Explorer) |
* J.R.E 1.5 or above * Internet Explorer 6.0 or above * Firefox 1.5 or above |
| Drive Mapping for Windows (TrunkDrive) |
Drive Mapping for Mac OS X (TrunkDrive) |
J.R.E 1.5 or above |
| Automated Backup for Windows (ElephantDesktop) |
Automated Backup for Mac OS X (ElephantDesktop) |
Windows: .Net Framework 2.0 Redistributable Package
Mac: J.R.E 1.5 or above |
Click here to check which version of Java is running on your machine.
