Topics:
General
- How does ElephantDrive work?
- What platforms do you support?
- How does the Amazon S3 relationship work?
- What kind of customer support can I get?
- What kind of storage, services and features do I get with each plan?
- How and what kind of information should I send to ElephantDrive when I have a problem?
- Does ElephantDrive support FTP?
- Does ElephantDrive support UTF-8 file name format?
- Can I backup Windows 2003 Server?
- Can I delete files from my computer without deleting them from my Trunk?
- Can I access my data from other computers?
- What is Elephant Desktop and how do I use it?
- What is Explorer and how do I use it?
- What is TrunkDrive and how do I use it?
Account and Subscription
- How do I reset my password?
- I forgot my password, what do I do?
- How can I change my email-address or username?
- Can I cancel any time?
- How do I upgrade my free account to a paid subscription?
- What are the different sub-account types I can create?
- How do I create a sub account?
- I'm not receiving ElephantDrive emails, how do I fix this?
Pricing and Payment
Security, Privacy, and Compliance
ElephantDesktop
(Automated Backup Software for Windows)
- What is Elephant Desktop and how do I use it?
- How long does it take to backup my stuff?
- Does ElephantDrive support open/locked file backup?
- How do I set up an automatic backup?
- Can I backup more than one computer?
- How do I restore my files?
- How do I delete file(s) via ElephantDesktop?
- How do I share file(s) via ElephantDesktop?
- How do I maintain older version of a file?
TrunkDrive
(Mapped Drive for Windows and Mac OS)
Explorer
(Website Based Application)
How do I...
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What is ElephantDesktop and how do I use it?
ElephantDesktop is a Windows and Mac application to manage your digital assets in ElephantDrive. With ElephantDesktop you can create and manage your scheduled backup, browse, upload, download, and share data to and from your Trunk. This application is ideal to be installed and run on your main computer at home or at the office where you want to have a scheduled backup running.
To use ElephantDesktop, download and install the ElephantDesktop. If you're on a high speed connection, the download will take about 12 seconds. The installation process will take about 30 seconds.
You start the application by double clicking on the ElephantDesktop icon on your desktop. Log in, and begin to fill your Trunk. You can do this one of two ways:
Run a Backup Category - You can ask ElephantDrive to to run a Backup category either by "folder" or by "type". For a "folder" Backup category, you select a specific folder on your computer (like "My Documents," or "important stuff," or "C://"), and ElephantDrive will make a backup of every file and folder that lives there. For a "type" Backup category, you choose one or more file types (like "doc," or "xls," or "mp3"), and ElephantDrive will make a backup of every file of that type it finds in the specified directory. We tried to make this process even easier by having a few of these category pre-defined and ready to run -- in only two clicks, you can get them started! Better yet, once created, these jobs will automatically run at regular intervals, so you'll always be up to date.
Upload a specific item - You can also move files and folders between your computer and ElephantDrive on an ad hoc basis using the Trunk Manager. Either drag-and-drop like any other Windows programs, or select the items you to move into your Trunk or back to your computer and click the upload or download buttons. That's it.
We've got tons of Advanced Options and features available for those of you who like a little more control, but if you want to set-it-and-forget-it or just use ElephantDrive for convenient storage and access, this is all you need to know.
ElephantDesktop is currently supported on:
- Windows: 2000, 2003, XP and Vista
Elephant Desktop requires the following:
- .Net Framework 2.0
- Broadband connection (Cable or DSL).
